Terms of Use
Last updated: 9 September 2026 · Version 1.0
Rules for PRUVILO accounts and deals, prohibited conduct, service limits and how to raise a complaint.
About PRUVILO and these terms
PRUVILO is an early-stage service for preparing and coordinating physical-goods agreements. It is operated under the unregistered project name baforge2, not an incorporated company. These terms describe permitted use of the website, mobile app and available account features. The operator’s legal identity and postal address remain to be published; the project name does not create limited liability. Contact: [email protected].
Available features and previews
Only features explicitly available in the live service may be used. Sample deals, payment examples, pricing illustrations and planned protection workflows are not real transactions or promises of coverage. Creating an account, verifying contacts or setting a PIN does not activate KYC, payment protection or insurance. Additional transaction/provider terms must be disclosed before a paid or regulated service is offered.
Account eligibility and security
You must be at least 18 and legally able to enter the relevant agreement. Provide accurate information and use an email address and phone number you control. Do not impersonate another person, share verification codes or allow others to use your account to evade restrictions. Google sign-in still requires the applicable phone verification. Keep your device and PIN secure and promptly report suspected compromise. You are responsible for your own conduct, but these terms do not make you automatically liable for every unauthorised act.
Responsibilities of buyers and sellers
Only offer goods you own or are authorised to sell. Describe their identity, condition, defects, accessories and price accurately. Buyers and sellers must review the same final terms, including delivery, inspection and charges, before agreeing. An invitation, draft or preview alone is not a completed sale or proof of payment. Do not substitute goods or alter evidence after agreement. The parties remain responsible for their sale obligations, taxes and mandatory disclosures; professional sellers must respect applicable consumer rights.
Fraud and prohibited use
Do not trade stolen, counterfeit, illegal or restricted goods; launder money; misrepresent identity or ownership; falsify receipts or delivery evidence; manipulate disputes; or use threats, harassment or scams. Do not bypass security controls, access another user’s records, overload the service, send unsolicited messages or harvest personal data. Never request another person’s OTP or PIN. Suspected illegal conduct may be investigated and reported where legally appropriate.
Payments, fees and protection
Do not treat screenshots, emails from another participant or a pending payment as confirmation that funds are secured. When live payment services become available, the named provider, payable total, fees, refund conditions and any protection limits must be shown before payment. PRUVILO is not presented as a bank, wallet, deposit taker or insurer. No escrow, reimbursement, seller payout or fraud-free outcome is guaranteed by these terms. Off-platform transfers are not covered by a PRUVILO promise of protection. Nothing here removes mandatory refund or consumer rights.
Complaints and transaction problems
Report a problem promptly to [email protected] with the relevant account or deal reference and a factual description. Keep authentic evidence; do not send passwords, codes or unnecessary identity documents. Support may ask both parties for information, but is not a court and cannot guarantee recovery of funds or goods. Applicable transaction deadlines must be disclosed in the relevant agreement, not invented after a dispute. You retain the right to contact a payment provider, regulator, police or competent court.
Restrictions, suspension and closure
Access or particular actions may be restricted for suspected fraud, security risk, unlawful activity or a material breach of these rules. Measures should be proportionate; urgent security action may be taken without prior notice. Where lawful and safe, we will explain the reason and allow you to request review at [email protected]. Account closure does not erase existing obligations or automatically delete records that must lawfully be retained. Request closure through support.
Your content and our materials
You retain rights in content you submit. You permit us to store, display and process it only as needed to provide the requested service, resolve issues and meet legal obligations, including sharing with relevant participants and service providers. Do not submit content you have no right to use. PRUVILO’s own software, branding and website materials may not be copied or misused beyond what applicable law permits. No ownership of your goods or unrelated rights in your content transfers to us.
Service limits and responsibility
The service may experience interruptions, errors or third-party failures. We do not promise uninterrupted access, the honesty of every participant or the authenticity of every item. Each party remains responsible to the extent required by applicable law for its own acts and omissions. Nothing excludes liability that cannot lawfully be excluded, excuses our own fraud, or waives mandatory consumer or data-protection rights. These terms do not impose a blanket indemnity or automatic loss of your right to bring a claim.
Changes, law and contact
Material changes will be identified and communicated appropriately before applying where required by law. New terms do not retroactively rewrite an already agreed transaction; further agreement will be requested when necessary. Applicable mandatory law and the jurisdiction of competent courts remain unaffected; no exclusive foreign court or arbitration requirement is imposed here. For questions, review requests or complaints, contact [email protected].
Privacy requests, support and complaints
[email protected]