Make the product clear before payment
The buyer defines what must arrive, reviews what the seller actually declares and keeps the agreed record useful through delivery.
Illustrative only — buyer workflows, categories, protection, policies and providers are not live or approved yet.
Your role in the planned deal
Define precise requirements
Record the required condition, identifiers, accessories, delivery and accepted tolerances. Critical requirements should be measurable, not vague.
Review the seller’s own declaration
Check the seller’s actual values, known defects, unknowns, missing information, differences and the verification level shown for each important claim.
Approve one locked version
Proceed only after both parties accept the same Product Passport, price, evidence plan and policy versions. A later change would require a new version and both approvals.
Keep the parcel sealed when required
For an eligible category using Full Evidence Protection, record the unopened package, label, seal and visible damage before a continuous unboxing.
Record receipt or a specific problem
Compare what arrived with the locked record, complete the receipt declaration and link any issue to the affected characteristic within the applicable inspection window.
Follow an authorized return
If a return is approved, record the item, identifiers, condition, accessories, repacking, seal and approved handoff required by the return instructions.
Evidence supports a review; it does not promise an outcome
Any future protection would depend on the eligible category, country, published policy, deadlines, evidence duties, limits and exclusions. Evidence would not guarantee authenticity, a refund or a dispute result.
Understand protection and evidence
See how individual records form an evidence chain and why no single image proves the whole deal.