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PRUVILO
Pre-launch protection guide

The arrival record changes the strength of a claim

For categories where the rule applies, completing the required unopened-package and unboxing record would provide stronger evidence of what arrived.

Illustrative only — these protection levels, categories, policies, deadlines and evidence flows are not live or approved yet.

Planned buyer warning

Do not open the package yet. Record the unopened parcel to activate Full Evidence Protection.

Full does not mean guaranteed; Limited does not mean unprotected

Both levels would remain subject to the applicable dispute policy and the complete evidence chain.

Full Evidence Protection

When it applies
For an eligible category, the buyer completes every required arrival step before breaking the seal and reports within the inspection window.
Effect on review
The buyer’s record would receive the strongest platform presumption available under the approved applicable dispute policy. This would not guarantee an automatic refund.

Required arrival record

  • Keep the parcel unopened
  • Front, back, sides and corners of the package
  • Readable shipping label
  • Security seal and seal number
  • Visible tampering or package damage
  • Continuous capture started before breaking the seal
  • Package and label kept visible while opening
  • All contents, accessories and documents
  • Received-product identity, identifier and condition
  • Immediate category-specific checks
  • Receipt declaration and report within the inspection window

Limited Evidence Protection

When it applies
The buyer opens the parcel without completing required unopened-package or continuous-unboxing evidence.
Effect on review
A claim would remain possible, but it would require stronger objective evidence. Missing unboxing evidence would not be an automatic seller win.

Examples of stronger objective evidence

  • Serial or IMEI mismatch
  • Expert or authentication report
  • Carrier damage report
  • Package-weight inconsistency
  • Contradiction in seller evidence
  • Product diagnostic logs
  • Other evidence accepted by the applicable dispute policy

What stays true at either level

  • The rule would apply only to categories and countries where it is published for the deal.
  • Where it applies, the buyer would acknowledge the arrival rule before funding.
  • The level changes evidentiary weight; it does not guarantee authenticity, payout, refund or a dispute result.
  • The applicable policy would define coverage, evidence duties, deadlines, inspection, returns, limits and exclusions.

Review the buyer’s planned steps

See where product requirements, receipt evidence and an authorized return fit into the buyer journey.

See the buyer guideBack to PRUVILO home