Verified participant
Identity or business verification would establish who is participating. It would not verify the product or guarantee honest future behavior.
Trust and safety
Safety is layered, never guaranteed
The planned flow combines verified participants, a defined product, protected payment instructions, transaction-linked evidence, and an accountable review path.
Pre-launch preview — providers, public policies, coverage, support operations, and protected workflows are not live or approved yet.
The planned trust layers
Each layer answers a different question. No single badge, video, document, or automated signal proves the whole transaction.
Defined product
Buyer requirements and the seller's independent declaration would form one accepted, versioned Product Passport before funding.
Protected sequence
Payment, evidence, handoff, inspection, dispute, and release would remain separate states controlled by confirmed events and approved rules.
Reviewable evidence
Transaction-linked records could strengthen a review, but completeness, authenticity, relevance, and contradictory evidence would still matter.
When something does not look right
A valid problem report submitted before the displayed deadline would pause the relevant path and create a structured review; reporting a problem would not decide the outcome by itself.
Use the deal's own support or problem-report action before the displayed deadline whenever possible.
Identify the affected Product Passport fields and preserve the required original evidence.
A valid report would stop automatic release while evidence, provider records, and applicable policy are reviewed.
An authorized decision could release funds, issue a full or partial refund, require a return or inspection, or escalate the case only when approved rules permit it.
Important limits
- PRUVILO cannot make fraud impossible or guarantee every transaction, refund, payout, recovery, or dispute outcome.
- Identity verification does not authenticate an item, and evidence, video, biometrics, seals, or AI are not infallible.
- Protection would vary by category, country, fulfilment method, evidence duties, deadlines, limits, and exclusions.
- PRUVILO is not presented as a bank, insurer, court, law firm, or physical-security provider.
Follow the delivery evidence chain
See which delivery signals could be trusted and why a seller-entered status would never start a release clock.